WHOLESALE: FREQUENTLY ASKED QUESTIONS
Our Wholesale FAQ has answers to the most common questions.
If you can't find the answer you are looking for, feel free to drop us a line at firstname.lastname@example.org and we’ll get back to you asap.
I would like to sell your products in my store, how do I become a retail partner?
To get started, please fill out the wholesale application form (link at the bottom of this page) and submit for review. Our team will follow up with you within 24-48 hours.
Why can't I see wholesale pricing on the product pages and/or shop?
Wholesale pricing varies depending on the number of units purchased. You will be able to view complete pricing in the catalogue that you received in your account acceptance email. Lost your wholesale catalogue? Shoot us an email at email@example.com
Can I download your catalogue?
Yes! Once your wholesale application is accepted, the wholesale catalogue is delivered to your email address as a PDF. Simply click that link to download the catalogue.
How long does it take to ship my order?
Orders are shipped within 24 hours and can arrive as early as next day after shipment. Please feel free to reach out to us if you have any specific requests for shipping.
Who should I contact if I have a question regarding my order?
You can reach out to us anytime at firstname.lastname@example.org or feel free to contact your account representative directly.
Can I resell your products on other eCommerce marketplaces?
Unfortunately at this moment we don't offer our wholesale program to other eCommerce marketplaces. Unless approved from our team, we ask our retail partners to only sell at their approved locations.
What method of payments do you accept?
Bank Transfer (ACH), Cheque (or check for our American friends), PayPal, VISA, AMEX, or Mastercard all work for us.
Can I use my own shipping account or freight forwarder?
Absolutely - we have our own systems in place but are happy to work with your teams.
How do I track my order?
You will be provided with a tracking number upon order confirmation.